Intitulé de la mission : Technical consultant Service NOW

Nb d’année d’XP (min) :  > 5 ans

Lieu : Casa

Date : ASAP

Durée : 6 mois (renouvelable)

OBJECTIF

·       You will be integrated into the Global Tooling teams, more specifically into the ServiceNow teams.

·       You will contribute to the evolution of our platform, integration of new modules, new projects, automation, Artificial Intelligence, upgrade of the platform and interconnection with other ITSM

Mission

• Actively participate in major development projects of the platform.
• Develop and customize by using Workflow Designer, Flow Designer, Javascript and Data Querying
• Contribute to evolution of ServiceNow modules (ITSM, SPM, CSM, …)
• Contribute to version upgrades.
• Contribute to the implementation of new ServiceNow modules.
• Maintain and enhance existing ServiceNow applications and modules.
• Handle minor evolutions and incident resolution.
• Participate in the automation of recurring tasks.
• Collaborate with stakeholders to understand their needs and translate them into technical requirements.
• Be proactive and share your experience with the team.

The required skills

• At least 4 years of experience as a Service-Now Developer and Technical Consultant.

·       Bachelor's degree in IT or equivalent.

·       Strong knowledge of JavaScript, REST web services, data querying, workflow designer, and flow designer.

• Mastery of ACLs.
• Experience with upgrades/cloning is a plus.
• CSA, CAD are mandatory. ITSM Specialist is a plus, as well-as ITIL v3 or v4 certification.
• Ability to work independently and communicate effectively with stakeholders.
• Fluent in both French and English, both written and spoken.

·       Two successful experiences as ServiceNow Developer.

·       You have already work in an Infrastructure Services context.

·       Ability to analyze, synthesize and solve problems.

·       Team spirit, collaboration and communication.

·       Fluent English and French, spoken and written.

·       Strong motivation